Helmholtz Zentrum München is a research center with the mission to discover personalized medical solutions for the prevention and therapy of environmentally triggered diseases and promote a healthier society in a rapidly changing world.

News on the Corona pandemic
We continue to recruit and are looking exactly for you. To this end, we have adapted our recruitment process to ensure the greatest possible health protection for both our applicants and our employees. After successfully reviewing your application documents, we will invite you to a friendly video call or telephone interview, no special devices needed. Here we simulate a face-to-face interview situation in order to get to know you better. Fight with us against the spread of environmentally related diseases and apply now.

With us you will support renowned researchers in a vibrant international environment. Their task is to improve people’s quality of life with excellent research results.

The ICT department provides the renowned researchers at the Helmholtz Zentrum München with support for all aspects required for a modern and future-oriented IT and office infrastructure within a pulsating international environment. In collaboration with a highly dynamic and innovative team of researchers, we develop applications in the fields of Artificial Intelligence and Deep Learning.

To manage our ICT Service and Support Department, starting as soon as possible, we are looking for a full-time, committed

Head of ICT Service and Support Management (f/m/d) 100200

Image full time
Image Neuherberg near Munich
Image Professionals, Executives

Your responsibilities

  • Managing and holding operational responsibility for IT Service Support (first-level support)
  • Responsible for around 3,000 ICT work stations
  • Further development of process and service management as part of the digitization of the center
  • Further development of the service offering in the workplace area with regard to New Work
  • Responsibility for SAP application support
  • Documentation and provision of analysis tools for quality assurance and quality management of IT Service Support
  • Increase professionalism of internal services
  • Responsibility for the department’s allocated operating and project budget
  • Your personal profile
  • You bring high levels of commitment and flexibility, willingness to cooperate, personal responsibility and the willingness to learn new things
  • Loyalty, discretion and accuracy
  • You are a good teamworker
  • Independent, quality-oriented and proactive way of working

Your qualification

  • Completed university degree/master’s degree (or comparable qualification) in computer science, information technology, engineering or natural sciences with a focus on ICT
  • Several years of professional experience in a managerial role (min. 5 years) as well as experience in managing, motivating and encouraging employees
  • Experience in leading a customer service team
  • Extensive experience in monitoring KPIs, SLAs and guiding IT service providers
  • Methodological and process-related skills in IT service management (ITIL) and an excellent overview of current technologies and developments
  • Strong sense of responsibilities along with excellent social and communication skills
  • Fluent spoken and written German and English
  • Desired qualifications
  • Experience in the operation of heterogeneous ICT landscapes

What we offer you

goal-orientated professional development Image
compatibility of private life & work Image
flexible working hours, flexitime, without core times
30 days vacation per year Image
in-house health management Image
Image a nursery directly at the campus
Image Elder Care & further consultation offers
Image company pension scheme
Image discounted job ticket (MVV and DB)
Image corporate benefits offer

Munich, with its numerous lakes and its vicinity to the Alps, is considered to be one of the cities with the best quality of life worldwide. With its first-class universities and research institutes it offers an intellectually stimulating environment.

Remuneration and social benefits are based on the collective wage agreement for public-sector employees at federal level (TV EntgO Bund). The position is unlimited

To promote diversity, we welcome applications from talented people regardless of cultural background, nationality, ethnicity, gender and sexual identity, physical abilities, religion and age. Qualified applicants with physical disabilities will be given preference.

If you have further questions, simply contact Ursula Grimm on 089 3187-4198, who will be happy to be of assistance.
Helmholtz Zentrum München
Deutsches Forschungszentrum für Gesundheit und Umwelt (GmbH)
ICT Department
Ingolstädter Landstraße 1

85764 Neuherberg near Munich

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