Helmholtz Zentrum München is a research center with the mission to discover personalized medical solutions for the prevention and therapy of environmentally triggered diseases and promote a healthier society in a rapidly changing world.

News on the Corona pandemic
We continue to recruit and are looking exactly for you. To this end, we have adapted our recruitment process to ensure the greatest possible health protection for both our applicants and our employees. After successfully reviewing your application documents, we will invite you to a friendly video call or telephone interview, no special devices needed. Here we simulate a face-to-face interview situation in order to get to know you better. Fight with us against the spread of environmentally related diseases and apply now.

The ICT supports the renowned researchers of the Helmholtz Zentrum München in a vibrant international environment with all aspects of a modern, future-oriented IT and office infrastructure. In collaboration with highly dynamic and innovative research teams, we implement various services and applications, from standard workplaces to artificial intelligence and deep learning. Digitization is a strategic guiding principle for the development of the center.

We are looking for a highly motivated

IT Service Desk Coordinator (f/m/d) 2020/0133

Image (close to) full time, part time
Image Neuherberg near Munich
Image Professionals

Your mission

  • You are responsible for the operational management of the IT service desk (hotline, ticket system)
  • You will lead the IT service desk team professionally and train your colleagues in operational IT service management
  • You represent the first escalation instance within the IT service desk
  • You take on the role of product owner in the context of ITIL service management and develop the tools and processes here
  • You will find the optimal balance between the provision of standard services and the required individual support for the institutes and scientists
  • You analyze and control the current tickets and ensure compliance with the corresponding SLAs when processing them
  • You support the optimization of the authorization and license management process

Your qualification

  • You have a technical or economic university degree with very good knowledge of IT service management or adequate professional experience
  • You can show several years of experience in operational IT service management
  • You have a distinctive understanding of processes and technology You have experience with the introduction or optimization of ITIL processes
  • You work in a responsible, creative and structured way
  • You solve problems reliably and competently
  • You have strong communication, cooperation and team skills
  • You have good language skills in German and English

What we offer you

goal-orientated professional development Image
compatibility of private life & work Image
flexible working hours, flexitime, without core times
30 days vacation per year Image
in-house health management Image
Image a nursery directly at the campus
Image Elder Care & further consultation offers
Image company pension scheme
Image discounted job ticket (MVV and DB)
Image corporate benefits offer

Munich, with its numerous lakes and its vicinity to the Alps, is considered to be one of the cities with the best quality of life worldwide. With its first-class universities and research institutes it offers an intellectually stimulating environment.

Remuneration and social benefits are based on the collective wage agreement for public-sector employees at federal level (TV EntgO Bund).
The position is open-ended and is generally possible in part-time or can be filled close to full-time.

To promote diversity, we welcome applications from talented people regardless of cultural background, nationality, ethnicity, gender and sexual identity, physical abilities, religion and age. Qualified applicants with physical disabilities will be given preference.

If you have further questions, simply contact Dr. Martina Mangold-Troup on 089 3187-49209, who will be happy to be of assistance.
Helmholtz Zentrum München
Deutsches Forschungszentrum für Gesundheit und Umwelt (GmbH)
ICT Information Communication Technology
Ingolstädter Landstraße 1

85764 Neuherberg near Munich

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